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Returns & Exchange

What if the shoe does not fit?
We encourage you to confirm your shoe size using the size chart attached under each of our products. In case the shoe does not fit, No problem!
We would be happy to exchange the product for a size that fits you.

Kindly ship the product back to us and we will send you another size.
Please email us at info@veruschka.in with all your order details and reason for return. 

How long do I have to exchange or return a product?

We do not accept returns on goods once purchased, except in the case of:

  1. Wrong order delivered
  2. Damaged goods

However, we do offer an exchange for size replacement. Kindly notify us by email or on our customer care number regarding your exchange request within 48 hours of receiving your order. Once your exchange request has been approved, you can ship the shoes to us within 10 days.

When will I receive the replacement?

Once we receive your exchange piece, and it clears our quality checks, we dispatch the new pair within 2 days, depending on the availability. We keep limited inventory and do not always have all sizes available, if we don’t have your replacement size in stock, we will make it for you, and so it could take between 14-21 days to ship.
In the event we are unable to make your order, we will offer you a gift card of the same value, which you can use to make a purchase from our website within a year.

What are the return and exchange parameters?

(a) The shoes should be returned in an unused condition in the original packaging. Returns that are damaged or soiled may not be accepted and may be sent back to you.

(b) All shoes should be tried on a carpeted surface before wear, to avoid damages to the sole.

(c) Where provided, any dust bags or accessories should be included with your return.

(d) Unidentified returns may be returned to the sender.

(e) All custom made orders are non-returnable.

(f) In case of any return/exchange or alteration, the shipping charges will be borne by the customer.

What if I receive a faulty/damaged product?

In the event the shoes delivered to you are damaged or faulty, please inform us within 48 hours of receiving the product. Kindly email us  on info@veruschka.in or whatsapp us on +91 98332 40425. If you would like to exchange a faulty/damaged item, please be aware that we can only replace it for the same product in the same size, subject to availability.  In the event we are unable to replace the product, we will offer you a gift card of the same value (valid for 1 year). Where possible, we will offer to repair/replace the damaged shoes at no additional cost and shall deliver the same within 14-21 days of receiving the request for return. 

Can I get a refund on my purchase?

Each pair is meticulously handcrafted by our artisans. Hence, we do not provide refunds.

You can get a refund on the shoe only in the following cases:

  1. Shoe is not available in the size ordered.
  2. If we are unable to make the shoe for you.

How can I cancel my order?

If you wish to cancel an order, please contact our team within 48 hours of placing the order. Please email us at info@veruschka.in with your order # in the subject line. As part of usual business practice, we will issue you a gift card of the same value which you can use within a year to make a purchase from our website.

 Shoes that are purchased on sale cannot be exchanged or returned. All sales are final!

 

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